Return Policy

At Flourishia, we understand that customer satisfaction is paramount. Our return policy is designed to provide a clear and fair process for our customers, ensuring that they can shop with confidence. This document outlines the conditions under which returns are accepted, the process for initiating a return, and the timeframes involved.

Returns are accepted within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Items that have been opened or used may not be eligible for return unless they are defective or damaged upon arrival.

To initiate a return, customers must contact our customer service team via email or phone. Upon approval, customers will receive a return authorization number and instructions on how to return the item. It is important to note that customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the return. If approved, a refund will be processed to the original payment method within 7-10 business days. In the case of a rejected return, the item will be returned to the customer at their expense.

Exchanges are subject to the same conditions as returns. If a customer wishes to exchange an item for a different size or color, they must first return the original item and then place a new order for the desired item.

For items purchased during promotional events or sales, the same return policy applies. However, specific terms may vary based on the nature of the promotion, and customers are encouraged to review the details at the time of purchase.

In summary, our return policy is designed to ensure a seamless and transparent process for our customers. By adhering to the outlined conditions and procedures, we aim to maintain a high level of customer satisfaction and trust in our products and services.